Technical Support Officer

Job Information

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    Category Other Engineering Jobs
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    Posted On Jun 8 ,2020
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    Qualifications Bachelor's Degree
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    Employer Name Tezza Business Solutions Limited

Job Description

  • Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
  • Provide technical support to business users both remotely and face to face.
  • Maintenance and support of central hardware, operating systems and utilities.
  • Administer installations, including setting up new systems/hardware and promptly installing updates
  • Support of the following would be highly desirable: Email Systems (Exchange), Windows 2008 Server Systems and Active Directory Account Administration.
  • Troubleshooting and resolution of issues relating to business applications
  • Installing/configuring new computers/telephones
  • Troubleshooting IT equipment – printers, scanners etc
  • Log all IT incidents and service requests to ensuring a timely resolution
  • Perform SOD and EOD duties
  • Assist with the Installation, configuring, and support of the LAN and WAN and Internet systems
  • Maintain network equipment, servers and users hardware and software
  • Maintain effective relationships with vendors, consultants, and service providers
  • Assist in software resting of new releases, proactively escalating issues
  • Competence in PC network security issues, including virus protection and prevention
  • Assist in the management of IT Assets
  • Deliver outstanding customer service by responding to and efficiently resolving client issues and request