Job Information
Job Description
Resolve support requests and handle further routing of support questions, issues, and risks within IT team an
Ensure the technology tools and platform adhere to IRC systems standards and processes.
On a project-by-project basis, provide guidance in digitizing paper-based forms, convert data to appropriate format and migrate data from existing sources (e.g., spreadsheets) into CommCare.
Work with business partners including Technical Advisors, the Data and Monitoring team, and Regional Technology support teams to gather and analyze requirements for data collection and data visualization tools.
Develop and improve CommCare applications and Microsoft Power BI dashboards in-close collaboration with the Data and Monitoring team to support toolkits development and rollout.
Provide learning, mentorship and support to regions and countries in developing and/or improving CommCare applications and Microsoft Power BI dashboards per global standard requirements and standards.
Provide Tier-2 and Tier-3 support emerging from Countries and Regional Technology support team for the products rolled out.
In collaboration with the data engineers and data architect, capture requirements for data integration needs and transform data from various data sources that can be aligned and imported into the data warehouse.
Participate in the design, implementation, and operation of data quality processes as they apply to the data platform.
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