Ticketing Manager – TM221 – Jobs in Nigeria 2023

Responsibilities

Manage and plan onsite ticket operations in the host country, host city and stadium facilities.
Develop and plan the onsite ticketing operations in relation to mobile tickets.
Support the development of the mobile ticket platforms by specifying and reviewing operational requirements and aligning with other functional areas involved in the tournament operations.
Develop processes for troubleshooting to be applied by ticketing onsite staff during tournament operations in the ticketing system and the mobile ticketing.
platform.
Develop training and learning materials for the onsite mobile ticketing operations and support and maintain collaboration platforms for ticketing onsite staff.
Deliver trainings to selected groups of staff.
Support the overall operational planning of processes and policies.
Support development of staffing profiles and descriptions for various onsite roles ranging from managers to volunteers.
Manage and support ticketing onsite staff in their daily operations.
Prepare materials and documentation required to carry out onsite operations and reporting.
Liaise with various ticketing teams and ticketing service providers to understand and consolidate ticketing information for onsite staff.

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