Admin & Customer Communications Officer (ACC0126)

Responsibilities

• Receive and action the daily order manifest from the operations lead by the 9:00 AM hard cut-off
• Verify that all manifest entries are complete (customer name, phone, item, delivery address, delivery method)
• Flag any missing or inconsistent information before proceeding with communication
• Notify the logistics officer immediately upon manifest receipt with a summary of outgoing goods
• Coordinate order dispatch to ensure all items are sent out.
• Book items returning to the office for next-day Lagos delivery.
• Maintain a log of every template sent, including time, customer name, and template used
• Ensure every order on the manifest is accounted for with no blank entries

Requirements

• Minimum 1 year of experience in an admin, customer service, or logistics coordination role
• Excellent written communication skills in English — clear, professional, and error-free
• Strong attention to detail with a zero-tolerance approach to inaccuracies
• Highly organised with the ability to manage multiple concurrent tasks under time pressure
• Proficient with WhatsApp Business and basic data entry tools (Google Sheets or equivalent)
• Available and fully attentive Monday to Saturday, 9:00 AM – 5:00 PM
• Trustworthy and discreet in handling customer data and business information.

How to Apply
Interested and qualified candidates should send their CV to: nadrecruitmentng@gmail.com using the job title as the subject of the mail.