Call Center Agent (CCA261)

We are recruiting for a well experienced,  high-performing and  career-driven Call Centre Agent with a proven track record of excellence. If you have a natural ability to solve complex problems and thrive in a fast-paced, target-driven environment, here is an opportunity for you.

*Key Responsibilities:*

- Handle inbound and outbound customer calls professionally and efficiently
- Provide accurate information about products and services
- Resolve customer complaints and inquiries in a timely manner
- Maintain detailed records of customer interactions
- Meet performance targets and quality standards
- Escalate complex issues to the appropriate department when necessary
- Assist in training and coaching new team members, sharing best practices to elevate overall team performance.
 

*Requirements:*

- Minimum of 3 years experience as a Call Centre Supervisor or similar customer service role in a reputable company
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities
- Ability to remain calm under pressure
- Basic computer skills and familiarity with CRM systems
- Minimum of Higher National Diploma or its equivalent 

What We Offer:

- A rewarding salary package with performance-based bonuses.
- HMO, 13th Month salary, Leave allowance and Pension
- 15 days annual leave, sick and compassionate leaves
- Supportive work environment
- Opportunities for career growth
- Ongoing training and development
- A supportive, collaborative environment that values your expertise and mental well-being.

Interested candidates should send their CV and a brief cover letter to support@fortebet.ng  or Via Whatsapp to 09134117350 with the subject line “Call Centre Agent Application.