HMO / Front Desk Officer (FDO0126)

Job Summary:

• . The HMO/Front Desk Officer will serve as the first point of contact for patients and visitors to the dental clinic. Manage HMO registrations, approvals and documentation and claims recovery.
• . The role requires a courteous, organized, and detail-oriented professional responsible for managing front office operations, patient scheduling, records management, and ensuring a welcoming and efficient patient experience in line with the clinic’s high standards of care.

Key Responsibilities:

• . Welcome patients and visitors warmly, ensuring a professional and friendly first impression.
• . Manage HMO registrations, approvals and documentation and claims recovery Manage patient registration, appointment scheduling, confirmations, and follow-ups.
• . Maintain accurate patient records, both electronic and physical, in compliance with confidentiality and data protection standards.
• . Handle incoming calls, emails, and inquiries, providing accurate information about services, procedures, and clinic policies.
• . Coordinate patient flow to minimize waiting time and enhance service efficiency.
• . Process billing-related documentation, issue receipts, and liaise with accounts for payments and insurance claims where applicable.
• . Support dentists and clinical staff with administrative and clerical duties as required.
• . Ensure the reception area is clean, organized, and reflective of a premium healthcare environment.
• . Manage office supplies and escalate maintenance or facility-related issues promptly.
• . Adhere strictly to clinic policies, healthcare regulations, and customer service standards.

Requirements:
Core Competencies & Skills:

• . Excellent interpersonal, communication, and customer service skills.
• . Strong organizational and multitasking abilities with attention to detail.
• . Proficiency in Microsoft Office applications and basic clinic management systems.
• . Ability to maintain confidentiality and handle sensitive patient information professionally.
• . Calm, courteous, and professional demeanor, even in high-pressure situations.
• . Good time management and problem-solving skills.

Behavioral Attributes:

• . Patient-focused and service-oriented mindset.
• . Well-presented with a pleasant personality.
• . Reliable, punctual, and able to work with minimal supervision.
• . Team-oriented with the ability to collaborate effectively with clinical and administrative staff.

Qualifications & Experience:

• . OND/HND/BSc in Business Administration, Office Management, Accounting, Health Administration, or a related field.
• . 1–5 years’ experience in a front desk, receptionist, or administrative role; experience in a healthcare or dental clinic is an added advantage.
• . Basic knowledge of healthcare or dental clinic operations is desirable.
• . Familiarity with appointment scheduling systems and patient record management tools is an advantage.

How to Apply
Interested and qualified candidates should possess should send their CV to: jobs@jevconsulting.com.ng using the Job Title as the subject of the email.