HMO / Front Desk Officer (FDO0126)

Delon NG | Lagos, Nigeria

Salary NGN 120,000 - 150,000
Job Type Full-time
Experience N/A
Deadline 26 Jun, 2026

Job Description

Job Summary:

  • . The HMO/Front Desk Officer will serve as the first point of contact for patients and visitors to the dental clinic. Manage HMO registrations, approvals and documentation and claims recovery.
  • . The role requires a courteous, organized, and detail-oriented professional responsible for managing front office operations, patient scheduling, records management, and ensuring a welcoming and efficient patient experience in line with the clinic’s high standards of care.

Key Responsibilities:

  • . Welcome patients and visitors warmly, ensuring a professional and friendly first impression.
  • . Manage HMO registrations, approvals and documentation and claims recovery Manage patient registration, appointment scheduling, confirmations, and follow-ups.
  • . Maintain accurate patient records, both electronic and physical, in compliance with confidentiality and data protection standards.
  • . Handle incoming calls, emails, and inquiries, providing accurate information about services, procedures, and clinic policies.
  • . Coordinate patient flow to minimize waiting time and enhance service efficiency.
  • . Process billing-related documentation, issue receipts, and liaise with accounts for payments and insurance claims where applicable.
  • . Support dentists and clinical staff with administrative and clerical duties as required.
  • . Ensure the reception area is clean, organized, and reflective of a premium healthcare environment.
  • . Manage office supplies and escalate maintenance or facility-related issues promptly.
  • . Adhere strictly to clinic policies, healthcare regulations, and customer service standards.

Requirements

Requirements:
Core Competencies & Skills:

  • . Excellent interpersonal, communication, and customer service skills.
  • . Strong organizational and multitasking abilities with attention to detail.
  • . Proficiency in Microsoft Office applications and basic clinic management systems.
  • . Ability to maintain confidentiality and handle sensitive patient information professionally.
  • . Calm, courteous, and professional demeanor, even in high-pressure situations.
  • . Good time management and problem-solving skills.

Behavioral Attributes:

  • . Patient-focused and service-oriented mindset.
  • . Well-presented with a pleasant personality.
  • . Reliable, punctual, and able to work with minimal supervision.
  • . Team-oriented with the ability to collaborate effectively with clinical and administrative staff.

Qualifications & Experience:

  • . OND/HND/BSc in Business Administration, Office Management, Accounting, Health Administration, or a related field.
  • . 1–5 years’ experience in a front desk, receptionist, or administrative role; experience in a healthcare or dental clinic is an added advantage.
  • . Basic knowledge of healthcare or dental clinic operations is desirable.
  • . Familiarity with appointment scheduling systems and patient record management tools is an advantage.

Benefits

How to Apply
Interested and qualified candidates should possess should send their CV to: jobs@jevconsulting.com.ng using the Job Title as the subject of the email.