Our client operates a reputable online store specializing in diverse consumer goods, including car and solar accessories, electronics, and more. They are seeking a dynamic and reliable Admin Support personnel to join their growing team. The ideal candidate will become an integral part of their dedicated operations, contributing significantly to the overall growth, efficiency, and success of the store through proactive support and exceptional service delivery.
Job Overview
The Admin Support personnel will play a vital role in daily operations, focusing on welcoming customers warmly, coordinating seamless deliveries, and supporting business growth through innovative ideas, timely execution, and exceptional customer service to drive sales and customer satisfaction.
Key Responsibilities
- Maintain a clean, tidy, and professional showroom and office area at all times.
- Warmly welcome all customers, attend to their needs promptly, and accurately record their details for follow-up.
- Update sales records, expense reports, and inventory templates daily and weekly under the line manager's supervision, ensuring all operational data is captured precisely on inventory sheets.
- Manage DC inventory effectively, collaborating with the e-Commerce Executive to monitor stock levels, ensure timely replenishment of low-stock items, maintain year-round product availability, and prevent any lost products.
- Promptly upload new products to the showroom and e-commerce platforms (Jumia, Konga) within 48 hours of availability to maximize visibility and sales opportunities.
- Respond to all customer messages on Jumia and Konga platforms within 1 hour during working hours, and not later than 12 hours after close of business (COB).
- Handle shipping of ordered goods to e-commerce partners’ offices within 24-48 hours of request, ensuring zero cancellations and promptly collecting all return orders.
- Coordinate effective, timely, and cost-efficient delivery of goods to customers via reliable logistics companies.
- Attend to clerical tasks, including proper bookkeeping, accurate filing of company documents such as invoices, goods receipts, waybills, and all administrative records.
- Perform any other tasks as assigned by your supervisor or management to support team goals.
