Job Summary
The Training Manager will be responsible for designing, coordinating, and delivering technical and product training programs for installers, sales teams, and operational staff within the renewable energy business. The role will focus on improving technical competency, product understanding, installation quality, and overall operational efficiency across the business.
The ideal candidate should possess strong technical knowledge of solar and renewable energy products, excellent training delivery skills, and the ability to simplify technical concepts for different audiences.
Key Responsibilities
1. Technical & Installer Training
- Develop and conduct technical training programs for solar installers and technicians.
- Train field teams on product installation, maintenance, troubleshooting, and safety procedures.
- Create and maintain installation standards, technical guidelines, and SOPs.
- Conduct practical hands-on training sessions and field coaching.
- Evaluate installer competency and recommend certification where applicable.
2. Product Training for Internal Teams
- Deliver product knowledge training to sales, customer service, and operations teams.
- Educate staff on product features, specifications, applications, and competitive advantages.
- Simplify technical product information into customer-friendly and sales-focused messaging.
- Support product demonstrations and onboarding sessions for new staff.
3. Training Content Development
- Develop structured training materials including presentations, manuals, videos, guides, and assessment tools.
- Continuously update training content based on product upgrades, new launches, and market trends.
- Ensure training materials are suitable for both technical and non-technical audiences.
4. Training Coordination & Delivery
- Coordinate onboarding, refresher, and advanced training programs across multiple locations.
- Organize classroom, virtual, and field-based training sessions.
- Maintain training schedules, attendance records, and assessment reports.
- Ensure consistent training standards across all operational regions.
5. Performance Monitoring & Improvement
- Monitor training effectiveness through assessments, field audits, feedback, and operational performance.
- Identify knowledge and performance gaps among installers and internal teams.
- Develop improvement plans and coaching initiatives to address identified gaps.
- Track KPIs related to installation quality, product knowledge, and training completion.
6. Cross-Functional Collaboration
- Work closely with Sales, Marketing, Service, and Operations teams to align training objectives with business goals.
- Support new product launches with structured training plans.
- Serve as the internal subject matter expert for renewable energy products and solutions.
