Client Relationship Manager (CRM0126)

Job Summary:
We are seeking a proactive, customer-focused, and highly organized Client Relationship Manager to join our real estate/ Construction Subsidiary.

The ideal candidate will be responsible for managing the full client lifecycle from initial inquiry and lead generation through CRM systems to property acquisition and post-sale engagement. You will play a critical role in ensuring clients are consistently engaged, well-informed, and supported throughout their home-buying journey.

This role requires someone who is passionate about client satisfaction, strong relationship management, and driving conversions through structured follow-up and effective use of CRM tools.

Key Responsibilities:

• Manage and nurture client relationships from initial inquiry through to property purchase and post-sale engagement.
• Serve as the primary point of contact for prospective and existing clients.
• Generate, track, qualify, and manage leads through the company’s CRM platform.
• Maintain accurate and up-to-date records of all client interactions and follow-ups.
• Conduct timely and consistent follow-ups to ensure continuous client engagement.
• Guide clients through the property buying process with clarity and professionalism.
• Coordinate property viewings, consultations, and meetings with the sales team.
• Monitor pipeline progression and identify opportunities to improve conversion rates.
• Collaborate with Sales and Marketing teams to optimize lead generation and client retention strategies.
• Resolve client inquiries and concerns promptly to ensure excellent customer experience.
• Provide regular reports on client engagement, lead status, and conversion performance.
• Support post-sale engagement to enhance client satisfaction and encourage referrals.

Requirements & Criteria:

• Bachelor’s degree in Business Administration, Marketing, Estate Management, or related field.
• 3–5 years of experience in Client Relationship Management, Customer Success, Sales Support, or Real Estate roles.
• Strong experience using CRM platforms for lead tracking and client management.
• Excellent communication, interpersonal, and negotiation skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple clients and priorities effectively.
• Customer-centric mindset with strong problem-solving ability.
• Proficiency in Microsoft Office and digital communication tools.
• Experience in the Lagos real estate market is an added advantage.

What’s in It for You:

• ₦300,000 Net Monthly Salary
• Comprehensive HMO Coverage
• 13th Month Bonus
• Performance-based incentives
• Career growth opportunities within a reputable real estate brand
• Exposure to premium property portfolios and high-value clients
• Supportive and collaborative work environment

How to Apply

Qualified candidates should send their CV and cover letter to hr@mtscape using “Client Relationship Manager” as the subject of the email.