We are seeking a composed, articulate, and tech-savvy Customer Care Representative to join our growing team.
You will be the first point of contact for our clients, ensuring their inquiries are handled with professional excellence and their issues are resolved with speed and empathy.
Key Responsibilities
Omnichannel Support: Respond to customer inquiries via phone calls, emails, live chat, and social media platforms.
Complaint Resolution: Troubleshoot and resolve product or service issues by determining the cause of the problem and selecting the best solution.
CRM Management: Maintain accurate records of customer interactions, process customer accounts, and file documents in the company database.
Product Expertise: Stay updated on all company products, services, and promotional offers to provide accurate information to customers.
Feedback Reporting: Collate and report recurring customer complaints to the Team Lead to improve service delivery.
Requirements
Education & Experience
Education: B.Sc/HND in Communications, Business Administration, or any related discipline.
Experience: 1–3 years of experience in a Customer Service, Call Center, or Front Desk role.
Certification: Prior training in Customer Relationship Management (CRM) is a plus.
Skills & Competencies
Communication: Fluent in English (written and verbal); ability to speak a local language (Yoruba/Igbo/Hausa) is an added advantage.
Interpersonal Skills: Natural ability to remain calm, empathetic, and professional under pressure or when dealing with difficult callers.
Technical Proficiency: Comfortable using Microsoft Office (Excel/Word) and familiar with CRM tools (e.g., Zendesk, Freshdesk, or HubSpot).
Speed & Accuracy: Fast typing skills and the ability to multitask between different chat windows and software.
Benefits
Benefits: HMO coverage, performance bonuses, and paid annual leave.
Growth: Structured career path to Senior Customer Success or Team Lead positions.
How to Apply Interested and qualified candidates should send an updated CV (PDF format preferred) and a brief Cover Letter, outlining your relevant to: findalogisticsservicesltd.hr@gmail.com using "Customer Care Representative - [Your Full Name] - [Your Location]"
