Job summary
We are seeking a showroom customer relations specialist to join our team. Be the face of Nigeria's tech-driven premium window treatments brand. Blend design flair with sales savvy - turn walk-ins into loyal clients through curated consultations. You'll visualize dream spaces, not push products.
Job descriptions & requirements
Responsibilities:
Customer Relations & Showroom Management (40%):
- Greet, qualify, and engage all showroom visitors, creating a premium client experience;
- Manage appointment scheduling for consultations (in-showroom, virtual, and in-home);
- Handle client inquiries via phone, WhatsApp, email, and social media with 2-hour response standards;
- Maintain accurate CRM records of client preferences, project timelines, and follow-up dates;
- Resolve client concerns pre- and post-installation, ensuring seamless "custom made simple" experience;
- Coordinate with the installation team for project handovers and scheduling.
Design Consultation & Sales (50%):
- Conduct personalized design consultations: assess client needs, room aesthetics, and budget parameters;
- Present fabric options, motorization features, and smart home integrations using samples and digital tools;
- Perform accurate window measurements and specifications for quoting;
- Prepare comprehensive proposals with pricing, timelines, and installation details;
- Close sales and process deposits; manage sales pipeline from inquiry to order confirmation;
- Conduct in-home consultations for premium projects as required.
Showroom Operations & Brand Representation (10%):
- Maintain showroom visual standards: merchandising, sample organization, and cleanliness;
- Track inventory of swatches, displays, and marketing materials;
- Provide market intelligence to CEO on popular styles, pricing sensitivity, and competitor activity;
- Represent Bespoke By Design at trade events, developer meetings, and networking functions.
