Customer Service Representative (CSR0126)

Job summary

We are looking for a friendly, intelligent, and customer-focused Customer Service Representative to join a fast-growing team. The ideal candidate will handle customer inquiries, resolve complaints, and ensure a smooth and positive customer experience across all communication channels.

Min Qualification: OND Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - 9 to 5 Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

• Attending to customer inquiries through phone calls, WhatsApp, email, and social media platforms.
• Providing accurate information
• Resolving complaints efficiently
• Ensuring customer satisfaction
• Maintain customer records
• Follow up on unresolved issues and escalate complex cases when necessary.

Requirements:

• Must possess strong communication skills
• Good problem-solving ability
• Professionalism
• Customer-focused attitude while working effectively in a fast-paced environment.

FULL_TIME