Key Responsibilities:
Customer Service Support:
- . Serve as the first point of contact for customers in-store, online, and across digital communication channels
- . Respond promptly and professionally to inquiries, complaints, and feedback from clients
- . Provide accurate information on products, pricing, availability, sizing, and order status
- . Follow up on communication, brand representation, updates, delays, order discrepancies, and customer concerns
- . Perform any other duties assigned by management in support of operations and customer experience
Order Fulfillment:
- . Assist customers with placing orders, processing payments, and confirming purchase details
- . Process customer orders, ensuring accuracy and timeliness in delivery
- . Track/ Monitor orders and coordinate with production, warehouse, and logistics to ensure timely fulfillment and delivery
- . Support quality control checks to ensure garments meet brand specifications before dispatch
Visual Merchandising:
- . Assist in maintaining attractive product displays and supporting visual merchandising standards across the showroom or retail space
- . Maintain accurate stock levels of Ready-to-Wear (RTW) items
Logistical Support:
- . Receive and inspect incoming client fabrics, coordinate shipments, and manage deliveries with third-party . logistics partners. Ensure all packaging meets brand standards
Reporting & Analysis:
Maintain proper records of customer interactions, orders, and service issues
Generate daily, weekly, and monthly reports on inventory, order status, and operational performance
