Customer Services Executive (CCE0126)
| Lagos, Nigeria
| Lagos, Nigeria
As a Customer Services Executive, you will be the backbone of UK operations—ensuring every customer inquiry is handled promptly, every order is fulfilled accurately, and every client feels valued. You will work closely with UK-based vendors, manage logistics, and ensure customers receive a seamless experience.
This is a hands-on role ideal for someone who thrives on problem-solving, enjoys getting things done, and takes pride in delivering excellent service.
Customer Success (40%)
Respond to all customer inquiries within 2–4 hours during UK business hours.
Process orders accurately and keep customers informed of order status.
Handle customer concerns professionally and escalate issues when necessary.
Build relationships with clients to encourage repeat business.
Collect customer feedback and testimonials.
Maintain customer records and communication logs.
Operations & Order Management (35%)
Manage end-to-end order fulfillment from receipt to delivery confirmation.
Coordinate with UK-based vendors and suppliers.
Track inventory availability and update product information.
Process invoices, quotes, and order documentation.
Ensure accurate record-keeping of all transactions.
Monitor and improve operational processes.
Logistics & Shipment Coordination (15%)
Coordinate shipping and delivery with logistics partners.
Track shipments and proactively communicate delivery updates to customers.
Resolve delivery issues and delays promptly.
Maintain shipping documentation and records.
Business Support (10%)
Respond to inbound leads and inquiries from potential customers.
Support basic business development activities (email follow-ups, lead qualification).
Assist with product listing updates on the website.
Provide weekly reports on orders, inquiries, and customer feedback.
Essential
2–4 years of experience in customer service, e-commerce operations, order management, or a similar role.
Excellent written and spoken English (daily communication with UK clients).
Strong attention to detail and organizational skills.
Proficient with email, Google Workspace (Sheets, Docs), and comfortable learning new tools.
Reliable internet connection and dedicated workspace.
Available to work UK hours: 09:00 AM – 5:00 PM WAT, Monday to Friday.
Self-motivated with the ability to work independently with minimal supervision.
Problem-solver who takes initiative.
Desirable (Not Required)
Experience in healthcare, medical equipment, or B2B e-commerce.
Familiarity with e-commerce platforms.
Basic knowledge of logistics and supply chain.
Competitive salary: ₦150,000 – ₦200,000 monthly + Incentives.
Opportunity to grow with a fast-scaling healthcare company.
Mentorship from the team.
Performance bonuses based on customer satisfaction and order accuracy.
Career growth as operations expand.
Exposure to international business operations.
Interested candidates should send their CV and a cover letter to:
hiring@mysigma.io
Please include Customer Services Executive – Ikeja in the email subject line.