Role Overview
The Head of Operations will provide strategic and hands-on leadership across port operations, freight management (air & sea), and end-to-end logistics execution. The ideal candidate must possess a strong blend of field experience and managerial capability, with a proven track record of delivering results in a dynamic logistics environment.
Key Responsibilities
- Lead and oversee end-to-end clearing, forwarding, and logistics operations
- Ensure timely cargo clearance and delivery across ports and terminals
- Drive operational efficiency and minimize delays, demurrage, and costs
- Manage relationships with customs authorities, port officials, shipping lines, and terminal operators
- Supervise and coordinate teams of clearing agents, drivers, and logistics personnel
- Develop and implement standard operating procedures (SOPs)
- Ensure full compliance with Nigerian import/export regulations
- Provide operational reporting, forecasting, and performance tracking
- Handle escalations and resolve complex operational challenges effectively
Required Experience & Competence
- Clearing & Forwarding Experience (3–7+ Years)
- Hands-on experience managing import/export shipments
- Proven track record in clearing goods through Nigerian ports (Apapa, Tin Can, airports, etc.)
- Strong experience with:
- Form M
- PAAR
- SONCAP
- NAFDAC permits
- Direct engagement with customs officers and port authorities
Port & Logistics Operations
- Experience coordinating cargo movement from port to warehouse/final destination
- Management of transportation, trucks, drivers, and delivery schedules
- Strong understanding of port challenges (congestion, delays, demurrage mitigation)
- Experience working with shipping lines and terminal operators
Leadership & Management Experience (2–5+ Years)
- Proven ability to lead and manage operational teams
- Experience in assigning tasks, monitoring performance, and ensuring accountability
- Ability to train and develop junior staff
Client & Stakeholder Management
Strong client engagement and communication skills
- Ability to manage expectations and resolve issues professionally
- Track record of maintaining long-term client relationships
Documentation & Compliance
- Expertise in preparing and reviewing shipping and customs documentation
- Strong understanding of regulatory compliance requirements
- Ability to prevent penalties, delays, and operational risks
Financial & Cost Management
- Experience in cost estimation for clearing and logistics operations
- Strong negotiation skills with transporters and service providers
- Ability to optimize cost without compromising service delivery
Problem-Solving & Decision-Making
Demonstrated ability to resolve real-time operational issues, including:
- Customs queries
- Documentation gaps
- Cargo delays or damage
- Strong analytical and decision-making capability under pressure
