Full job description
A Lounge Manager oversees daily operations, staff performance, and customer experience in an upscale bar or lounge environment, focusing on maximizing revenue and maintaining high service standards. Key duties include managing inventory, scheduling staff, ensuring health compliance, driving marketing events, and resolving guest issues.
Core Responsibilities
- Operational Management: Oversee daily lounge activities, including setup, service flow, and closing procedures.
- Customer Service Excellence: Ensure premium guest experiences, handling guest feedback and complaints promptly.
- Staff Leadership: Recruit, train, schedule, and supervise staff, ensuring high professionalism.
- Financial & Inventory Control: Monitor stock levels of beverages and supplies, manage vendor relationships, and control costs.
- Marketing & Events: Drive revenue through event planning, promotions, and themed nights. Effective go getter
- Compliance & Safety: Maintain strict adherence to health, safety, and licensing regulations.
