Job Information
Job Description
- Support the field coordinator in Tillaberi in all aspects of strategy design, planning and implementation and accountability mechanisms throughout the IRC program in Diffa.
- Finalize and implement the Standard Operating Procedures established at the national level, after having adapted them in particular to the context of Tillaberi.
- Develop / improve / provide feedback on core processes and standard operating procedures (SOPs) for feedback and complaint mechanisms for all Tillaberi projects, with a view to streamlining processes in geographies where multiple programs of IRC work. This will include developing context-specific customer feedback channel plans (proactive and reactive) for each project, taking into account the Do No Harm principles.
- Train and sensitize all IRC staff (program and support) on the operation of the complaints and accountability mechanism
- Support the program teams in setting up complaint committees at intervention sites and ensure their proper functioning.
- Develop feedback and complaint mechanisms for the IRC as a whole at Tillaberi level.
- Develop feedback and complaint mechanisms for IRC that are specifically accessible to local partners and providers.
- Record requests, feedbacks and complaints in the feedback register and ensure their possible referrals according to the procedures established in the SOPs
- Ensure clients get individual, confidential, accurate and prompt responses to their feedbacks and complaints wherever possible.
- Ensure that mechanisms for responsiveness to client perspectives are gender sensitive and child-friendly.
- To be the focal point on protection against sexual exploitation and abuse at Tillaberi level.
- Participate in online trainings organized by IRC Headquarters on Safeguarding, Sexual Harassment, Abuse and Sexual Exploitation and in capacity building sessions by the Women’s Protection and Empowerment Coordinator.
