The candidate is responsible for application setup; resolution of all application functional issues raised by the users; works closely with I.T support team to ensure update reports are available and must ensure that all users are supported and can effectively use the media app effectively.
Job Description
Keep record of users interactions, transactions, comments, and complaints
Maintain a positive, empathetic, and professional attitude toward users
Provide technical support to teams within the organization, and to users
Assist with systems integrations
Manage ticketed query system and ensuring comprehensive database of queries and resolutions is kept updated
Identifying and resolving technical issues
Aid installation and configuration of users software
Delivering service and support to end-users via automated call distribution device software
Gathering and using customer details before evaluating and analyzing the symptoms of the issue.
Qualifications
Bachelors Degree in any related area
2 – 4 years work experience
Experience in customer service or contact center
Computer Science Graduate with customer service experience will be an advantage
Ability to discuss complicated technical information in simple terms
Problem solving skills and good analytical skills
Strong oral communication and interpersonal skills