Job Information
Job Description
We are looking for a customer-oriented service representative.
RESPONSIBILITY
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Manage large amounts of incoming phone calls
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Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
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Build sustainable relationships and trust with customer accounts through open and interactive communication
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Provide accurate, valid and complete information by using the right methods/tools
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Meet personal/customer service team sales targets and call handling quotas
Requirements
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Proven customer support experience or experience as a Client Service Representative
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Track record of over-achieving quota
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Strong phone contact handling skills and active listening
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Familiarity with CRM systems and practices
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Customer orientation and ability to adapt/respond to different types of characters
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Excellent communication and presentation skills
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Ability to multi-task, prioritize, and manage time effectively
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High school diploma
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