My background includes overseeing customer service while driving office efficiency and maximizing productivity. Tech-savvy with over five (5) years customer service / sales experience in a fast-paced financial environment, highly motivated, work with integrity and ethics to productively motivate and inspire others
customers on daily basis,cross selling the bank’s product and services.
Facilitates and also monitors loans in other to reduce non performance.
Identifying the financial requirements of SME business models and also provides financial advise to help structure their earnings.
Interpreting and evaluating customers credit bureau reports.
Resolving customer queries and disputes regarding retail branch operations as needed.
Account maintenance.
ATM card issuance and maintenance.
Process claims.
Ensuring branch profitability maximization ona regular basis.
all customer / clients enquiries via telephone and in person are attended to promptly and satisfactorily.
Handling correspondence via email and fax.
Escalating customers’ queries to appropriate units for prompt resolution.
as instructed notifying all parties.
Performs other duties as may be assigned.
Drafting of bulletin items for publication.
Gathering and editing community news.
Writing features for ogun state information service (OGIS).
Writing of captions.
Enumeration of billboards.
Coordinating of community and public enlightenment programmes.
