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Monica Aladi Iddah

IT Service Delivery (ITSM Standard)

About me

A result-oriented IT Professional with over 4years’ experiences in IT Service Management, Support and Administration. Proficient in delivering outstanding business-oriented IT implementation, Support Services, Critical Advisory and Guidance for Corporate customers and internal team. Having excellent reputation and zeal to provide solutions and increase customer satisfaction. A lover of new challenges for the achievement of strategic organizational goals using standardized tools and compliant frameworks.
Willing to comply with and up hold company's values and achieve her core vision, through diligent practices. To build quality relationships based on trust and promoting mutuality.

Skills and tools

Team Management
Development
patience
Commitment
Team Work
Flexibility
Analytical skills
trainings
communication skills

Education

March 2022 -February 2023
PGD
National Open University

Post Graduate Diploma in Information Technology

November 2011 -March 2013
HND
Yaba College of Technology

Higher National Diploma in Computer Science

Awards and Certificates :

6th May, 2021 -N/A
ITIL V4-Foundation (ITSM)
Axelos N/A

April 16th -N/A
ISO / IEC 20000-1:2018.Service Management System
Udemy N/A

April 2023 -N/A
Scrum and Agile Project Management
Udemy N/A