Bachelor's degree

Senior Business Analyst / Helpdesk Manager

•  Assisted with creation, review and management of change request and product specifications thatare submitted for impact assessment. 
• Led a team in data gathering, system design, module testing and user training.•  Business analysis and systems implementations.
• Subject matter expert for functional aspects of Odoo Business Applications ERP system. 
• Partnered and assisted in mapping various clients' business processes across various industriesto Odoo ERP with 80% penetration.
• Reviewing and approving business requirement document.
• Writing software specification documents to clearly state new software features to be built fordevelopers.
• Conducting client workshops and training while providing feedbacks as coaching/trainingopportunities to the team and vendor.
• Worked closely with Project Manager, Project Team and Business Partner to participate inworkshops to define system changes and business process.
• Reviewing, analysing and cleaning client's data. 
• Tested software features post-implementation and documented bugs when identified.
• Prepared Monthly and Quarterly customer support reports for Management

Junior Business Analyst

• Analysis and documenting client business processes 
• Delivering and supporting the implementation of a project 
• Verifying and maintaining the requirement specification
• Working within a project team as part of project delivery.
• Contributing to the development of test plans and test scripts

Odoo V15 Functional Certification

Odoo V14 Functional Certification

Odoo V13 Functional Certification

Odoo V12 Functional Certification

Odoo V11 Functional Certification