Customer service specialist| Client relationship officer| Budding Human resource officer
I am a confident, detail-oriented and dedicated Relationship Officer with over 4 years of experience in relationship management, client retention and customer service. As a skilled communicator who understands the valuable role that consistent negotiation, customer feedback, and follow-up play in enabling long-lasting client relations, I have demonstrated success providing customer support in busy call center environments, displaying unwavering commitment to customer service.
I have what it takes to achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under-performing operations, evidenced by a proven track record in increasing client networks, leads and retention.
Currently, I am studying for an MBA in Human Resources to gain acute perspective in performance and talent management, policy and procedures, recruitment, benefits, employee relations and employment law.
Responded to 30+ daily customer calls/chats to answer customer questions, clarified orders and resolved issues such as delivery issues and payment.
•Increased sales and client base by 45% and awarded for outstanding commitment to work and positive attitude on the job by being a positive, proactive, and empathetic sounding board for customers.
•Maintained financial accounts by providing proper account reconciliation with the use of Microsoft Excel.
•Employed team work skilled by supporting the work of others and engaged team member while positively and confidently delivering solutions.
•Developed and executed set goals through detailed breakdown and target to achieve Result and improve client base.
•Prepared daily, weekly and monthly log of all activities using Microsoft office tools.
•Retained and grew relationships by proactively following up with disconnected clients to get their links reconnected and resolve issues.
•Enforced unit policies and procedures through compliance with high standard company practices and in accordance with brand requirement.
•Communicated with vendors regarding back order availability, future inventory and special orders.
Delivered excellent customer service skills when offering advice in a professional and efficient manner.
•Provided information to customers regarding Company’s charge card and Loyalty program and helped to open and activate new account.
•Promptly received and forwarded constant flow of customer calls with up to 6 calls in 30 minutes to appropriate staff and follow up to ensure resolution.
•Provided optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business and prevent customer churning through open and interactive communication.
•Singlehandedly handled the unit of 3 persons during peak time without issues.
