Customer Service Representative
I am a result-oriented postgraduateholder, with a Master of Science (M.S.) in International Relations (4.72 GPA),with 7+ years of work experience and proven knowledge of customer service,conflict resolution, relationship management and broadcasting. My previous workexperience include job position as a;
* Direct Sales Agent in First CityMonument Bank from June 2013 - December 2013
* Customer Service Representative inZenith Bank Plc from January 2014 - March 2017
* Broadcaster (On AirPersonality - OAP) in Enugu State Broadcasting Service (ESBS), Sunrise FM,Enugu from April 2017 - December 2019
Presently,i work as a Call Center Agent with Emergency Communication Center, Enugu fromJanuary 2020 till present.
Myskills includes; Proficiency in Microsoft Office, CRM, Email management,Data Analysis and Entry (7 years), Customer Service (7 years), Organisational,Creative thinking and Decision making Skills (7 years), Excellent written andverbal communication skills (7 years), Proficient in Internetapplication or services (7years), Phone Etiquette, Cold Calling,Scheduling, Problem-solving, Flexibility, Team Work, Reliability,Telemarketing, Bilingual, Computer Skills, Cash Handling, Typing.
Bachelor of Science in Mass Communication
Postgraduate Diploma in International Relations
Master of Science in International Relations
Answer all emergency calls from the public requesting police, fire service, EMS or other
emergency service agencies. Also Provide accurate details to officials with emergency information and
details of locations and situations.
Collect caller information, reported problem, and input into the computer aided dispatching system (C.A.D); Receive between 350 - 500 calls during each shift
Dispatch the proper emergency units necessary using a computer-aided dispatch system developed by
NCC in accordance with established procedures
Conduct interviews; anchor and deliver well-prepped on-air shows for radio listeners.
Produce, edit and voice compelling commercials, public service announcement and promotional content.
Cue and start recorded materials; maintain proper volume levels and monitor off-air transmissions to
ascertain quality of sound reproduction.
Managed a small team of co-host and interns.
Operate broadcast control room equipment including microphones, sound mixers, audio recorders /
reproducers and monitors.
Served as first point of contact and technical resource for all customer inquiries and issues; and also provided information on bank accounts, policies, products and services.
Opened, closed and transferred accounts; Ordered bank supplies, ATM/debit cards; Processed wire
transfers, cashier's cheques, stop payment, loan payments and applications; BVN enrollment; Provided
navigational assistance with online and mobile banking.
Occasionally acted in supervisory capacity during department head absence and maintained confidentiality regarding all customer information.
Supported students who were experiencing personal or academic challenges, assisted students choose careers and plan for college.
Helped students develop socially; and intervened when students face behavioral, physical, or
mental health challenges.
