Customer Service Manager – CSM232

Job Information

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    Category Customer Service Jobs
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    Posted On Jan 30 ,2023
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    Qualifications Bachelor's Degree
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    Employer Name FoliXx Hospitality
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    Contact Email

Job Description


  • Supervising the daily operations of the customer service department
  • Taking ownership of customers' issues and following problems through to resolution
  • Create engaged customers and facilitate organic growth
  • Setting a clear mission and deploying strategies focused on that mission.
  • Always ensure the satisfaction of customers
  • Drive speed of service
  • Manage the handling of customers’ requests, issues, and relations
  • Develops and maintains a team atmosphere within Customer Service and with other departments
  • Manages customer expectations by answering questions about policies and procedures
  • Serves as a role model when coaching employees on how to resolve complex, customer-related issues
  • Improving customer service experience
  • Provides project management leadership on specific cross-departmental projects
  • Manage operations as it relates to customer satisfaction
  • Develop and implement strategic business plans for profits and excellence
  • Creating a reliable customer loyalty program
  • Setting customer service goals for team members and helping them reach those goals
  • Interacting with customers and handling customer queries and complaints in a timely manner
  • Maintaining relationships with profitable customers
  • Making weekly and monthly reports and surveys
  • Staying current on the latest industry trends and techniques


  • Bachelor's Degree in Business Administration or relevant fields.
  • 3-5 years of proven experience in a customer service position.
  • Proficiency in Microsoft Office and customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.

Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.