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Regular
Customer Service Representative
Full time
3 years ago
Mass Media
Job Information
Category
Arts & Media Jobs
Posted On
Oct 19 ,2021
Qualifications
HND/Bachelor's degree
Employer Name
Kulture Image Ltd
Contact Email
smartsaveone@gmail.com
Job Description
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
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