Digital Channels Support Head

Job Information

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    Category Foreign Jobs
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    Posted On Jul 23 ,2020
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    Qualifications Bachelor's Degree
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    Employer Name Zambia National Commercial Bank
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    Contact Email vacancies@zanaco.co.zm

Job Description

Ensuring that the Digital Channels Applications enhancements and Performance improvements align with Bank’s Strategic objectives and goals
Overseeing and management of agreed Service Level Agreements (SLA) availability for all Mobile Banking and Internet Banking Platforms
Management and supervision of all Digital Channels and Postilion Switching Suite Incidents and ensuring that problem resolution for issues logged through the 1st and 2nd line Support are promptly dealt with in accordance with SLAs