Job Information
Job Description
- Receive customers and address all issues concerning their faulty products.
- Prepare Job Card for all jobs with proper classification i.e. warranty or non-warranty.
- Forward all Job Card and faulty products to the Service centre supervisor.
- Preparation of defective parts failure report (Panel, PCB & Compressor)
- Preparation of daily work report.
- Daily follow up on the engineers to confirm status of jobs.
- Responsible for Happy calls to customers and dealers.
- Responsible for Spare part request in line with job card details.
- Responsible for Job completion feedback to the customer.
