Head of Service

Respond to service calls for VIP customers in a timely and effective manner. (Makueni & Sotik)
Maintain service records for VIP customers, and plan preventive maintenance.
Oversee installation of VIP equipment and training of new owners and operators.
Maintain spare parts inventory and availability of necessary service tools.
Advise VIP Kenya Director and other relevant individuals, both verbally and in writing, of measures needed to maintain and improve customer service. Identify obstacles to effective delivery of customer service and propose solutions.