ICT Intern

Assisting with troubleshooting computer hardware and software
Assisting with cloning and Software installations and configurations
Setting up computer workstations
Setting up teleconference & video conference meetings
Requesting desk phone service activations and mobile phones configurations
Ad hoc end-user support via email, IM, phone or in-person
Ensuring requests are properly opened, resolved in a timely manner, documented and closed in the ticketing system
Other similar duties as assigned by Supervisor

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