ICT Support Associate – ISA221 – Jobs in Nigeria 2024

Job Description

Provide support for IT equipment and end-user software within the company, including laptops, printers, and intercom.
Troubleshoot and ensure that IT services are working optimally for end users to carry out their duty efficiently.
Monitor the external services provided by Internet Service Providers (ISPs) and ensure compliance with contractual terms and conditions.
Carry out installation, configuration, routine preventive maintenance/checks and any necessary repair on all IT hardware equipment and computer accessories/peripherals.
Provide new joiners with IT equipment set up according to their needs.
Create and implement electronic data backup system to prevent loss of information.
Monitor network performance to determine whether adjustments or changes need to be made.
Create and update log sheet of all ICT issues managed with the status of resolution.
Ensure ICT Issues are attended to and resolved efficiently within the turnaround time of at most 48 hours.
Install, troubleshoot and maintain desktop software applications and operating systems like Microsoft Office suite, Windows 7, Windows 8 and Windows 10.
Recommend best hardware type and specification for end users best suited for their scope of work.
Train employees in computer system or software use.
Reduce vendor service costs by fixing minor equipment issues.
Undertake IT Projects as required.

Qualification

Degree or HND in Computer Science, Engineering or any of the related Social Sciences.
1 – 3 years work experience.

Required Professional Qualifications:

Any of the following ICT Professional certifications:

Deadline August 31, 2022

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