Job Description

ADDAS Ultimate Limited is a dynamic and innovative technology solutions provider committed to delivering cutting-edge IT services and support to businesses across various industries. We specialize in IT consulting, software development, cybersecurity, cloud computing, and managed IT services. Our team of skilled professionals is dedicated to helping our clients harness the power of technology to achieve their business objectives and stay ahead in today's digital world.

Job Overview: We are seeking a proactive and customer-focused IT Support Officer to join our team at ADDAS Ultimate Limited. The IT Support Officer will be responsible for providing technical support and assistance to end-users, troubleshooting IT issues, and maintaining IT systems and infrastructure. The ideal candidate will have strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities:

1. End-User Support: Provide timely and effective technical support to end-users via phone, email, remote assistance, or in-person to resolve IT-related issues and inquiries.

2. Hardware and Software Troubleshooting: Diagnose and troubleshoot hardware, software, and network problems, including desktops, laptops, printers, peripherals, operating systems, and applications.

3. System Administration: Assist in the administration and maintenance of IT systems, including user account management, access controls, backups, and updates.

4. IT Asset Management: Maintain an inventory of IT assets, including hardware, software licenses, and peripherals, and ensure accurate records are kept up to date.

5. IT Security: Assist in implementing and maintaining IT security measures, including antivirus software, firewalls, intrusion detection systems, and data encryption, to protect against cyber threats and vulnerabilities.

6. Network Support: Provide basic network support, including troubleshooting network connectivity issues, configuring routers and switches, and assisting with LAN/WAN infrastructure.

7. Documentation and Knowledge Sharing: Create and maintain documentation, user guides, and knowledge base articles to assist end-users and facilitate knowledge sharing within the IT team.

8. User Training: Conduct training sessions and workshops for end-users on IT tools, software applications, security best practices, and other IT-related topics to enhance digital literacy and productivity.

9. IT Procurement: Assist in the procurement of IT equipment, software licenses, and services, including vendor evaluations, price negotiations, and purchase orders.

10. Continuous Improvement: Identify opportunities for process improvements, efficiency gains, and cost savings in IT operations and recommend solutions to management.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support, helpdesk, or technical support roles.
• Strong knowledge of desktop operating systems (Windows, macOS) and Microsoft Office applications.
• Familiarity with ITIL best practices and IT service management principles.
• Excellent troubleshooting skills and the ability to diagnose and resolve technical issues effectively.
• Strong communication and interpersonal skills, with the ability to interact professionally with end-users of all levels.
• IT certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are an advantage.

Benefits:

• Competitive salary and performance-based bonuses
• Health insurance coverage
• Professional development opportunities
• Supportive work environment
• Opportunities for career advancement