- Corporate Customers: Restore service failures within 3 hours of its occurrence- Implementation and integration of new projects and ensure all open incident tickets are closed within this time-frame.
- Retail Customers: Restore service failures within 12 hours of its occurrence.
- Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
- Preventive Maintenance Proactively identify, plan and execute preventive maintenance action on the fibre network.
- Provide operational data for FTTH Network Monitoring and analysis work that feeds into the improvement of fibre break-fix MTTR.