- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Keeping records of customer interactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Knowing our products inside and out so that you can answer questions.
- Acknowledging and resolving customer complaints within stipulated SLAs.
- Communicating with customers through various channels.
- Responding promptly to customer inquiries.