Service Center Associate

Job Information

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    Category IT Jobs
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    Posted On Feb 3 ,2021
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    Qualifications Diploma's degree
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    Employer Name SunCulture Kenya Ltd
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    Contact Email [email protected]

Job Description

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Ensure customer satisfaction and provide professional customer support.
  • Keeping records of customer interactions, comments, and complaints.
  • Providing feedback on the efficiency of the customer service process.
  • Knowing our products inside and out so that you can answer questions.
  • Acknowledging and resolving customer complaints within stipulated SLAs.
  • Communicating with customers through various channels.
  • Responding promptly to customer inquiries.