Job Information
Job Description
- Working closely with the tech, founder, ops, and dispatch teams to set goals and deploy new protocols, helping to coach teams for consistency, proactive communication, and continuous improvement of our services.
- Developing monitoring and evaluation systems for discovering insights, tracking progress, and engaging the team toward initiative goals.
- Listening, monitoring and reviewing dispatch calls made to and from our dispatch center to generate insights and improve protocols.
- Review performance through call recordings and transcriptions, using and improving our metrics for success.
- Identify areas for process or skills improvement within our dispatch team.
- Train and coach dispatchers on service, quality, and protocol adherence.
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