The Business Operations Manager will be responsible for coordinating and supervising operational activities across all training centres to ensure efficient, consistent, and well-structured service delivery.
The role focuses on process implementation, performance monitoring, cost control, procurement coordination, and operational reporting.
The successful candidate will work closely with management and centre teams to improve operational efficiency and support smooth daily execution.
Key Responsibilities
Oversee and coordinate daily operations across all centres to ensure efficient and consistent service delivery
Implement and maintain Standard Operating Procedures (SOPs) and operational standards across centres
Monitor centre performance using defined KPIs and support performance improvement initiatives
Support operational budgeting and monitor expenses to ensure cost efficiency
Coordinate procurement activities and manage vendor relationships to ensure timely availability of tools and materials
Supervise facility and asset maintenance to ensure operational continuity and safety compliance
Monitor administrative activities and support staff productivity across centres
Develop operational reports and support data-driven decision-making
Identify operational challenges and implement practical solutions to improve efficiency
Requirements
Requirements
Bachelor's Degree or HND in Business Administration, Operations Management, or a related field with 3–5 years experience in operations or administrative management
Experience coordinating operations across multiple locations is an advantage
Strong organizational and problem-solving skills
Good reporting and analytical skills
Proficiency in Microsoft Excel and Google Workspace
