General Manager (GM0126)

Main Function

• The General Manager is responsible for providing strategic leadership and overseeing the overall operations, growth, and profitability of the business.
• The role ensures operational excellence, exceptional customer experience, strong team performance, and achievement of organizational goals.

Role Responsibilities

• Oversee daily business operations to ensure efficiency and service excellence across all departments.
• Develop and implement strategic plans to drive growth, profitability, and operational sustainability.
• Supervise department heads and ensure alignment with organizational goals.
• Monitor financial performance, budgets, revenue targets, and cost control initiatives.
• Ensure exceptional customer service standards and overall client satisfaction.
• Develop and enforce operational policies, procedures, and service standards.
• Identify business opportunities, partnerships, and expansion strategies.
• Lead recruitment, staff development, performance management, and succession planning.
• Ensure compliance with legal, regulatory, health, and safety standards.
• Provide regular performance reports and strategic recommendations to executive management.

Qualifications and Requirements
Education and Certifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or related field.

Experience;

• 4-5 years’ experience in business management or operations leadership.
• Must have prior experience in hospitality, restaurant, lifestyle, or related service industries.
• Proven experience managing multiple departments and large teams.

Core Competencies:

• Strategic Leadership
• Financial & Business Management
• Operations Management
• Decision-Making & Problem-Solving
• Team Leadership & Performance Management
• Communication & Stakeholder Management
• Customer Experience Management.

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@domeoresources.org using "General Manager Abuja" as the subject of the email.

Note: Only shortlisted candidates will be contacted.