Role Summary
pcl. is entering a new strategic chapter — pcl. 4.0. Central to this is a sharpened Transformation Pillar with three distinct practice areas: Strategy & Operating Model, Process & Digital Transformation, and People, Culture & Workforce. This role sits at the heart of the Process, Service & Digital Transformation practice as a senior delivery professional.
The Managing Consultant will be a primary driver of how pcl. helps our clients redesign broken processes, automate manual workflows, embed AI into operations, and build the digital architecture suitable to compete in a modern economy. This also sometimes requires a compliance audit — it is a forward-looking, client-facing delivery role for someone who is as comfortable in the boardroom as they are in shaping a digital process architecture.
The successful candidate will be a credible, technically-grounded consulting professional who can lead complex engagements end-to-end, develop the consultants around them, and contribute meaningfully to pcl.'s growing reputation as a digital transformation partner for Nigerian organisations.
Responsibilities
1. Digital Process Consulting & Automation
- Lead client engagements focused on process diagnostics, re-engineering and end-to-end redesign, also identifying inefficiencies and designing leaner, faster, digital-first workflows.
- Design and oversee the implementation of workflow automation solutions using tools such as Microsoft Power Automate, Zapier, Zoho Creator, or comparable low-code/no-code platforms.
- Embed AI-powered capabilities into client operating processes, from intelligent document processing and decision automation to predictive analytics and AI-assisted service delivery.
- Lead digital maturity assessments and define target digital operating states for clients across private sector, public sector, and financial services contexts.
- Deliver digital transformation roadmaps that sequence process, technology and people changes into an executable, phased programme of work.
2. Digital Architecture & Systems Design
- Design and validate scalable digital architectures that connect client workflows, data systems, platforms and reporting aligned to the client's business strategy and IT landscape.
- Lead or support the selection and deployment of digital tools, including ERP integrations, PMO tools, CRM platforms, citizen journey systems and data dashboards.
- Advise clients on data governance frameworks and help them establish the reporting structures and analytics infrastructure needed to run a data-driven organisation.
- Oversee the development of reusable digital products and IP within the practice — templates, toolkits, automation blueprints — that accelerate delivery across pcl. engagements.
3. Service & Process Redesign
- Lead end-to-end service redesign projects — from stakeholder discovery and current-state mapping through to future-state design, piloting and scaled implementation.
- Apply human-centred and lean methodologies to simplify service delivery, reduce cost and improve the experience of customers, citizens or employees.
- Embed digital adoption support into process change: helping clients design training, governance and change management that makes digital tools stick.
- Support the development and delivery of data governance and analytics frameworks as part of broader transformation engagements.
4. Information Security & GRC Compliance
- Implement and conduct assessments on ISO 27001, ISO 22301, NDPR, PCIDSS/SSF, etc., and related compliance workstreams.
- Integrate security-by-design and data governance principles into digital architectures and process redesign outputs.
- Work collaboratively with specialists on the team who hold deep GRC and cybersecurity expertise.
5. Collaboration & Commercial Awareness
- Work closely with the Client Value Engine and practice leadership to support scoping, proposal input, and engagement design for new transformation mandates — providing subject matter expertise and realistic effort estimates.
- Maintain strong client relationships throughout delivery — ensuring the quality of work deepens trust and creates the conditions for continued engagement.
- Represent pcl.'s transformation capabilities credibly in client conversations and contribute to thought leadership that raises the practice's profile.
6. Team Contribution & Knowledge Building
- Manage and mentor consultants and analysts on engagements — setting quality standards, reviewing deliverables and supporting their development.
- Champion stronger technical and methodological practice within the team — helping shift the team's centre of gravity toward digital process consulting.
- Collaborate across practice areas — working with colleagues in Strategy & Operating Model and People, Culture & Workforce to ensure integrated delivery.
- Contribute to the firm's knowledge assets — developing frameworks, case studies and reusable methodology components that raise pcl.'s collective capability.
