Full job description
The Operations Supervisor will oversee the daily running of both Pincéto Lifestyle and Àlárí for Pincéto, managing people, driving sales, maintaining operational structure, and ensuring every client interaction reflects the luxury standard both brands are built on. This is a hands-on leadership role that sits between the Founder and the team. The right person will take the Founder's vision and targets, translate them into clear actions, hold the team accountable, and ensure nothing falls through the cracks. They must be commercially aware, people focused, highly organised, and confident enough to lead without being constantly directed.
Key Responsibilities
1. Founder-to-Team Leadership Bridge
- Translate the Founder's KPIs, goals, and brand standards into clear action plans for the team
- Communicate expectations clearly and follow up consistently to ensure targets are achieved
- Escalate risks, staff concerns, and performance gaps to the Founder promptly
- Ensure the Founder's vision and service standards are reflected in daily operations
2. Staff Supervision and People Management
- Supervise daily activities of staff across both brands and ensure accountability
- Track attendance, punctuality, conduct, and overall performance
- Provide guidance, correction, and support where necessary
- Build a team culture of excellence, ownership, and high standards
3. Operations Oversight
- Ensure smooth coordination between sales, customer service, procurement, delivery, and administration
- Identify inefficiencies and implement practical solutions
- Ensure all orders, projects, and client requests are followed through to completion
- Maintain showroom and workspace to the premium standard of both brands
4. Sales Target Execution and Revenue Support
- Drive the team toward agreed weekly and monthly sales targets
- Monitor leads, follow-ups, conversions, invoices, and payments
- Improve upselling, cross-selling, and client retention
- Provide the Founder with regular updates on sales performance and revenue opportunities
5. Customer Experience and Brand Standards
- Ensure every client interaction reflects elegance, professionalism, and attention to detail
- Monitor service quality across all channels including in-store, WhatsApp, and online
- Ensure orders, complaints, deliveries, and after-sales are handled promptly and properly
6. Reporting, KPIs and Performance Tracking
- Prepare regular reports for the Founder on staff, sales, stock, operations, and HR matters
- Track KPIs and ensure the team understands performance expectations
- Recommend improvements to drive revenue and strengthen team performance
7. Process, Compliance and Structure
- Create and enforce SOPs, checklists, schedules, and reporting templates
- Maintain proper records for all staff, client, and operational matters
- Support the Founder in building a structured and accountable business operation
8. Marketing and Business Visibility Support
- Ensure the team supports brand visibility, campaigns, and product launches
- Coordinate content capture and showroom displays with relevant staff or partners
- Share customer insights and product feedback with the Founder regularly
