1. Quality Management Systems (QMS)
- . Develop, implement, and maintain the organization’s Quality Management System, Policy Manuals, Standard . Operating Procedures (SOPs), and other quality-related documentation.
- . Oversee the Quality Management Document Control System to ensure proper documentation, version control, and compliance.
- . Review and improve quality assurance standards, policies, and operational procedures across departments.
- . Ensure compliance with applicable regulatory, accreditation, and organizational quality standards.
- . Drive continuous quality improvement initiatives across the organization.
2. Quality Control & Internal Audits
- . Supervise and ensure effective implementation of Laboratory Quality Control, Quality Assurance, Health & Safety, and compliance processes.
- . Plan, coordinate, and conduct internal audits across departments to assess compliance and operational effectiveness.
- . Prepare audit findings, reports, and corrective action recommendations.
- . Monitor implementation of corrective and preventive actions arising from audits and inspections.
- . Ensure quality assurance standards are consistently maintained to promote quality service delivery and patient/client satisfaction.
3. Equipment & Facility Management
- . Ensure systems are in place for tracking equipment maintenance and operational efficiency.
- . Monitor compliance with established procedures for checking and managing center supplies and inventory.
- . Ensure the work environment remains safe, organized, compliant, and operationally efficient.
4. Incident Reporting & Workflow Management
- . Investigate, document, and report workflow disruptions, incidents, complaints, and operational challenges.
- . Ensure proper implementation of complaint management and inspection procedures.
- . Coordinate investigation and resolution of customer/client complaints while ensuring accurate documentation.
- . Escalate critical issues and compliance concerns to Management and HR where necessary.
- . Monitor workflow processes and recommend improvements for operational efficiency.
