Job Purpose
- The Senior Operations Analyst provides high‑level analytical, planning, and system‑driven support across vessel, yard, rail, and gate operations within the container terminal.
- The role transforms operational data into actionable insights, drives digitalization initiatives, optimizes terminal performance, and ensures seamless integration between operational processes and Terminal Operating Systems (TOS) such as NAVIS N4 and XPS, vehicle booking, translating humans behaviours in action Planning and understanding of AL tools.
- The position is central to improving efficiency, productivity, turnaround time, and data integrity across the terminal.
Key Responsibilities
Operational Performance Analytics:
- Analyses vessel performance metrics including berth productivity, crane intensity, crane moves per hour, and vessel turnaround time.
- Evaluate yard KPIs such as yard density, dwell time, RTG productivity, and yard strategy effectiveness.
- Monitor gate and landside KPIs including truck turnaround time, gate throughput, and appointment system performance.
- Assess equipment utilization and productivity (RTGs, RMGs, reach stackers, terminal tractors, empty handlers).
- Identify operational bottlenecks using data-driven root cause analysis and propose improvement strategies.
Systems Support:
- Provide expert-level support for NAVIS N4, XPS, gate VBS and related operational systems.
- Conduct system testing, validation, and configuration updates to support operational changes.
- Monitor system performance, troubleshoot operational system issues, and coordinate with IT/TOS teams for resolution.
- Support automation and digital workflows within N4 (vessel planning, yard planning, rail planning, gate operations).
- Ensure accurate data capture, EDI integrity, and alignment between operational processes and system logic.
Reporting & Business Intelligence:
- Develop and automate daily, weekly, and monthly operational performance dashboards using Power BI, Excel (advanced), and macros.
- Translate complex datasets into intuitive visualizations and operational insights for management decision-making.
- Maintain a centralized repository of operational metrics and documentation.
- Ensure accuracy, consistency, and integrity of all operational data.
Operational Planning & Continuous Improvement:
- Support vessel and yard planning teams with predictive analytics and scenario modelling.
- Conduct capacity analysis for berth, yard, equipment, and gate operations.
- Lead initiatives to reduce vessel and truck turnaround time
- Drive digitalization projects including automation of manual processes, KPI visualization, and workflow optimization.
- Support internal audits, compliance reviews, and operational performance assessments.
Key Performance Indicators (KPIs)
- Accuracy, timeliness, and automation level of operational reports.
- Improvement in vessel turnaround time and berth productivity.
- Reduction in truck turnaround time and gate congestion.
- Increased equipment utilization and productivity.
- Data integrity and compliance with operational standards.
- Successful implementation of digitalization and system enhancement initiatives.
