Technical Engineer (TE0126)

Position Summary

• We are looking for a hands-on and customer-focused Technical Support Engineer.
• You will be the key technical face of usin Nigeria, responsible for the installation, commissioning, maintenance, and support of our advanced energy storage systems.
• Your role is critical to ensuring customer satisfaction, product reliability, and the successful deployment of our projects on the ground.

Key Responsibilities
On-site Deployment & Commissioning:

• Lead the on-site installation, debugging, and functional testing of energy storage systems (including lithium batteries, inverters, BMS/EMS, etc.) for clients across Nigeria.
• Ensure all work complies with company standards, local electrical codes, and safety regulations for seamless project handover.
• Technical Troubleshooting & Support: Serve as the primary point of contact for resolving customer technical issues. Diagnose and troubleshoot system faults either remotely via phone/online tools or through on-site visits.
• Customer Training & Enablement: Conduct comprehensive operation and maintenance training for customers and their operators, adapting your approach to the local context.
• Assist in developing and localizing simple, clear training materials and manuals to enhance customers' long-term system management capabilities.
• Cross-functional Collaboration & Feedback: Act as the vital link between the field and our headquarters.
• Provide clear, timely feedback to the R&D and Sales teams regarding product performance, recurring issues, and local market needs to drive product and service improvement.
• Coordinate with logistics and local partners for spare parts and service activities.

Qualifications and Requirements

• Bachelor's Degree or Higher National Diploma (HND) in Electrical Engineering, Power Electronics, Renewable Energy, or a related field.
• Minimum of 1 - 2 years of hands-on experience​ in field service, technical support, or maintenance roles, preferably with power systems, UPS, solar inverters, or battery energy storage systems.
• Fluency in English (written and spoken) is mandatory for professional communication.
• Prior experience working with international companies or on technical projects within Nigeria/West Africa is highly preferred.
• Excellent customer service orientation and communication skills.

How to Apply
Interested and qualified candidates should send their CV to: wangwy@zetatech-energy.com using the Job Title as the subject of the email.