Job Description
Job Summary
- The Zone is an eco-friendly business venue in Lagos mainland set on approximately 10,000 sqm in the heart of Lagos, The Zone is uniquely positioned to provide the best support for day-to-day business activities, strategic meetings or special events in Nigeria.
- The Client Service Manager, the Zone will be responsible for generating revenue by creating and maintaining a healthy pipeline of leads, understanding and interpreting client requirements. The Client Service Manager will also be responsible for client retention and growth.
Requirements
Educational Qualification:
- BSc in Marketing, Mass Communications or equivalent.
Desired Experience / Knowledge:
- 2 – 3 years of proven client account management experience in a similar role
- Experience working with a CRM
- Event management
- Facility management
- Project management.
Role Competencies / Skills:
- Creating sales opportunities through inbound lead follow-up, calls and emails,
- Maintain and expand sales pipeline within the target markets for the Zone
- Act as a tour manager for the Zone
- Preparation and communication of client proposals
- Working directly and closely with the Marketing department to create awareness for The Zone within its target market
- Key account management and provision of a 5-star client experience
- Ensure adequate maintenance of the facility to ensure service delivery
- Continuous and consistent competitive analysis
- Create, strengthen and manage partnerships in order to deliver on an agreed strategy
- Preparation of weekly, monthly, quarterly and annual strategic plans prior to review
- Preparation of tenancy agreements and ensuring tenancy checks are in place
- Preparation of project plans and budget per event
- Preparation of invoices and chasing receivables with clients
- Effective supervision of client experience officers.
Personal Attribute & Character:
- Strong interpersonal skills
- Facility management
- Event planning skills and experience
- Project management skills
- High attention to detail and commitment to delivery
- Leadership skills
- Superior time management & organizational skills
- Strong work ethic with energetic, professional & team-oriented attitude
- Flexible, adaptable, and resilient
- Fluent in Microsoft Office applications
- Proficient in the use of CRM.