Job Information
Job Description
DelonApps is seeking to hire Call Center Agents in Ipaja area of Lagos and Ibara, Abeokuta for a leading financial company in Nigeria. Interested candidates must possess good speaking skills with a minimum of a bachelor’s degree or HND and a minimum of 1-year experience in a similar role. Candidate must also be able to speak 1 indigenous language.
To apply, kindly send your CV with the subject “Call Center Agent – LAGOS” to cv@delonllc.com.
And “Call Center Agent – IBARA, ABEOKUTA” to cv@delonllc.com.
Responsibilities:
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call-handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
Location: Ibara, Abeokuta or Ipaja, Lagos.
Qualification: B.Sc./H.ND
Experience: 1 year.
Salary: Negotiable.
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