Job Description

We are seeking a very well-spoken, friendly and customer-oriented individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring a positive dining experience. If selected for the role, you will be responsible for the following:

• Handle incoming calls
• Greet and welcome customers in a warm and friendly manner 
• Assist customers in placing online delivery orders and address any inquiries or concerns 
• Provide detailed information about menu items, ingredients, and meal plans
• Liaison with delivery drivers and courier services when delivery orders are placed
• Ensure accurate order processing and timely delivery coordination
• Provide informational resources about Lady Green restaurant products and services to customers
• Maintain database of customers separated by purchases and non
• Follow communication procedures, guidelines and policies
• Handle customer feedback, complaints and resolve issues effectively
• Collaborate with other staff to ensure smooth operations
• Take and manage reservations for sit-in dining
• Effectively navigate the internal POS system including but not limited to order placement, order cancellations, third-party app management, etc
• Regularly monitor social media and other communication channels in order to assist customers 

Requirements:

• Proven experience in a customer service or hospitality role 
• Excellent communication and interpersonal skills 
• Strong problem-solving abilities and ability to handle difficult situations with patience and professionalism 
• Tech-savvy with proficiency in using online ordering systems and reservation software 
• Ability to work in a fast-paced environment and remain calm under pressure 
• Flexibility to work shifts, including weekends and holidays 
• Fluency in English; knowledge of additional local languages is a plus 
• Positive attitude, team player mentality, and passion for providing outstanding customer service