Job Description

Landmark Africa Group is a dynamic and innovative organization dedicated to delivering exceptional real estate, infrastructure, and facility management solutions. With a commitment to excellence and a focus on sustainable development, we have become a recognized leader in the industry. As part of our continuous efforts to provide unparalleled service to our clients, we are seeking enthusiastic and customer-centric individuals to join our team as Customer Service Representatives. If you are passionate about customer satisfaction and possess excellent communication skills, we invite you to contribute your expertise to Landmark Africa Group.

Job Overview:

As a Customer Service Representative at Landmark Africa Group, you will be at the forefront of ensuring a positive and seamless experience for our clients. Your role will involve interacting with customers, addressing inquiries, resolving issues, and providing information about our services. This position requires a customer-focused individual with strong communication skills, empathy, and a dedication to upholding the reputation of Landmark Africa Group.

Key Responsibilities:

1. Customer Interaction:
   • Serve as the first point of contact for customers, responding to inquiries via phone, email, and other communication channels.
   • Build and maintain positive relationships with clients by offering excellent customer service.
2. Issue Resolution:
   • Address customer concerns, troubleshoot problems, and provide effective solutions.
   • Collaborate with other departments to ensure prompt resolution of customer issues.
3. Information Provision:
   • Provide accurate and detailed information about Landmark Africa Group's services, projects, and initiatives.
   • Keep customers informed about updates, changes, or relevant news.
4. Appointment Scheduling:
   • Assist clients in scheduling appointments, property visits, and meetings with relevant team members.
   • Coordinate with internal teams to ensure smooth scheduling and logistics.
5. Client Onboarding:
   • Guide new clients through the onboarding process, ensuring they have all the necessary information and resources.
   • Follow up to gather feedback and address any concerns during the onboarding phase.
6. Documentation and Record Keeping:
   • Maintain accurate and up-to-date customer records in the company's database.
   • Document customer interactions, issues, and resolutions for reference and analysis.
7. Proactive Communication:
   • Initiate proactive communication with clients to gather feedback, understand their needs, and ensure overall satisfaction.
   • Identify opportunities to enhance customer experience and communicate feedback to the management team.
8. Collaboration with Teams:
   • Collaborate with sales, marketing, and other departments to ensure a cohesive and unified approach to customer service.
   • Participate in cross-functional meetings to stay informed about company updates.

Qualifications and Skills:

• Bachelor's degree in Business, Communication, or a related field.
• Proven experience in customer service or a client-facing role.
• Excellent communication skills, both written and verbal.
• Empathy and a customer-centric approach to problem-solving.
• Ability to handle challenging situations with professionalism and patience.
• Strong organizational and multitasking abilities.
• Proficient in using customer relationship management (CRM) tools.
• Knowledge of the real estate and infrastructure industry is a plus.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to [careers@landmarkafricagroup.com