Job Description

Ziba Beach Resort is a premier beachfront destination nestled along the pristine shores of [Location]. With its breathtaking ocean views, luxurious accommodations, and world-class amenities, Ziba Beach Resort offers guests an unforgettable tropical getaway. Our commitment to excellence, personalized service, and attention to detail has made us a preferred choice for travelers seeking a memorable vacation experience.

Job Overview:

As a Reservation Officer at Ziba Beach Resort, you will be responsible for managing guest reservations, providing exceptional customer service, and ensuring a seamless booking experience for our guests. The ideal candidate will have strong communication skills, a passion for hospitality, and the ability to thrive in a fast-paced environment. This role offers an exciting opportunity to interact with guests from around the world and be part of a team dedicated to delivering unparalleled service.

Key Responsibilities:

1. Reservation Management: Handle guest inquiries and reservations via phone, email, and online booking platforms, ensuring accuracy and efficiency in the booking process.
2. Customer Service: Provide personalized assistance to guests, addressing inquiries, resolving issues, and ensuring their needs are met before, during, and after their stay.
3. Room Allocation: Coordinate with housekeeping and front desk teams to ensure timely room allocation, taking into account guest preferences and special requests.
4. Reservation System Maintenance: Maintain the reservation system, updating guest information, managing room inventory, and generating reports as needed.
5. Sales and Upselling: Promote resort amenities, packages, and special offers to guests, upselling additional services to enhance their experience and increase revenue.
6. Collaboration: Liaise with various departments, including front office, housekeeping, and sales, to ensure seamless coordination and guest satisfaction.
7. Guest Feedback: Solicit guest feedback and reviews, addressing any concerns or issues raised to enhance the guest experience and improve service quality.
8. Administrative Tasks: Perform administrative duties such as filing, record-keeping, and processing reservations and payments accurately.

Qualifications:

1. Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
2. Some years of experience in a similar role within the hospitality industry.
3. Strong communication skills, both verbal and written, with fluency in [specific languages if applicable].
4. Proficiency in reservation management systems and Microsoft Office Suite.
5. Excellent organizational skills and attention to detail.
6. Ability to multitask and work effectively in a fast-paced environment.
7. A positive attitude and a passion for delivering exceptional customer service.

Interested and qualified candidates should send their Applications to: hr@zibabeachresort.com