Develop and produce new methods and/or alternative designs.
Assist the design and production teams, review engineering content with clients and partners, direct day-to-day departmental requirements, plan and assign work and establish performance objectives.
Assist with conducting departmental and individual training and development needs analysis.
Resolve technical issues and establish patterns and practices for the department.
Respond in a courteous and prompt manner to all client questions, complaints and/or requests to ensure a high level of customer satisfaction and escalate where necessary.
Promote teamwork and quality service through daily communication and coordination with other departments.
Assist with departmental training on quality service standards and statutory and regulatory requirements.
Support Project Engineers on-site with relevant information as may be required for optimal performance on site.
Act as the Firm’s engineering expert and represent the Firm in contract negotiations.
Liaise with industry experts to integrate market-specific considerations into the Firm’s Engineering library.