Call customers immediately after an order is placed.
You're expected to confirm order from 9-6 and be active on WhatsApp 24/7
Provide knowledgeable and polite answers to inquiries regarding products.
Assist with helping them place an order.
Deal with orders in the back end and liaise with logistics manager.
Follow-up on orders and liaise with customers.
Manage customer relationships using our CRM tools.
Assist customers with after-sales services.
Resolve customers complaints.
Communicate concisely our company policies to customers.
Maintain and update order report fast and efficiently.