Contact Center Agent

Handle customer complaints or enquiries via telephone, emails, chats or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers.
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
Adherence to call script and call centre policies.
Compile reports.

Experience:

Minimum of 1-3 years relevant work experience.
Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Apply method: Email to: [email protected] with the job role as the subject of email.

Only applicants living within the following axis will be considered:

Expected Start Date: 07/02/2022

Deadline February 1, 2022

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